Tuesday, February 21, 2012

"Undercover Boss" breaks character, closes restaurant in the middle of the episode!

From Daily Mail  See Video Below
'Actually, I DO know something about this business': Fast food 'Undercover Boss' shut down burger restaurant on the spot
  • Revealed his secret identity in the middle of an episode after manager threatened to beat an employee for not working hard enough
  • Manager defended himself saying 'If I don't scream at them, they don't listen to me'
By Daily Mail Reporter

The point of the CBS show 'Undercover Boss' is that the CEOs are supposed to stay 'undercover' as they work in the trenches of their own companies, their identities hidden from their employees.
But Rick Silva, the head of Checkers & Rally's drive-in hamburger restaurants, was so horrified at the abusive tone of one of his managers in Homestead, Florida, that he broke character and revealed himself in the middle of the episode.
And then he shut down the restaurant for the night, stunning the employees and shocking the manager, known only in show as 'Stevens.'
While working alongside an employee named Todd at the fry station of the restaurant, Todd is in the middle of telling Silva about his ambitions to be a chef, when Stevens yells at Todd to stop talking and cook the meat.
At one point, Stevens threatened Todd outside and beat him for not working hard enough.
When Silva questioned the employee about why he allowed himself to be treated so badly, Todd replied that he had to keep his job so he could support his mother and he worried that if he stood up for himself, he would be fired.
In response to Steven's abusive behaviour and barking orders at his employees, Silva responds by asking Stevens to speak with him outside.
When he asked why Stevens yelled at his employees, the manager explains: 'If I don't scream at them, they don't listen to me.'

Gaining confidence, the manager added: 'I'm not going to let you continue telling me I'm disrespecting my crew. Have you been in the fast food business before?'

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